FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and more at checkout.

Can I change or cancel my order after placing it?
Please contact us as soon as possible at jillschieffer@gmail.com or call 402-598-9327. We'll do our best to accommodate changes before your order is processed.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. US delivery typically takes 7–10 business days. International orders may take 14–30 business days.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $100.

How do I track my order?
Once your order ships, you'll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. Please contact us to initiate a return.

How long does a refund take?
Refunds are processed within 10 business days of receiving your return.

What items are non-returnable?
Certain items such as final sale products, intimate apparel, and opened beauty products may not be eligible for return.

Products

Are your products high quality?
Absolutely! We handpick every product with one simple question: Would we buy this ourselves? If yes, it earns a place in our closet — and yours.

Do you restock sold-out items?
We do our best to restock popular items. Sign up for our email list to be notified when items are back in stock.

Contact Us

How can I reach you?
You can reach us by email at jillschieffer@gmail.com, by phone at 402-598-9327, or through our Contact page. We're happy to help!